Welcome to our Delivery Information page. We aim to provide fast, reliable and convenient delivery options for all customers across the UK. Below you’ll find a clear breakdown of our services, what to expect, and how to prepare for your delivery.

All of our fuels are delivered in line with strict quality controls to ensure they arrive in the same certified condition in which they leave our depot. To understand why this matters, read our guide to the Woodsure Ready to Burn scheme and how it protects fuel quality, efficiency, and air quality.

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At a Glance

• Free Standard Delivery (pallet orders): Choose a delivery date at checkout (most UK mainland postcodes).
• Express Delivery: Next working day when ordered before 11:00am, Mon–Thu.
• AM/PM timed options: Where available at checkout (additional charge).
• Saturday Delivery: Available on request, additional fees apply.
• Local Delivery: South Cumbria, North Lancashire & North Yorkshire.
• Kerbside Delivery: All palletised orders delivered to the safest accessible location.

Need help choosing the best option or checking access? Contact our team on 015396 20210.

Shop by category

• Kiln-dried logs & heat logs
• Smokeless fuels
• Biomass wood pellets
• Fireside accessories
• FAQs

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Delivery Options

Free Standard Delivery (Palletised Orders)

Free Standard Delivery is available on palletised orders to most UK mainland postcodes. You will select an available delivery date at checkout.

What to expect
• Delivery days: Monday–Friday (excluding Bank Holidays).
• Delivery window: typically 8:00am–6:00pm.
• Service level: kerbside / nearest safe access point (see “Kerbside explained” below).
• Updates: dispatch and tracking details are sent by email when your order leaves us.

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Express Delivery

Choose Express Delivery at checkout when you need fuel quickly (additional charge).

Next Day Delivery - additional charges apply

• Orders placed before 11:00am (Mon–Thu) are delivered the next working day.

• Orders placed after 11:00am will be dispatched on the following working day.

• Orders placed before 11:00am on a Friday will be delivered on Monday.

• Orders placed after 11:00am on Friday, or on the weekend will be delivered on Tuesday.

Please note:
All express services are subject to stock availability and courier network capacity.

AM / PM Delivery (where available) - additional charges apply

Where available, you may be offered an AM or PM delivery option at checkout (additional charge).

• AM typically means morning delivery (not an exact time).
• PM typically means afternoon delivery (not an exact time).
• This is a timed window service provided by the delivery network, not a guaranteed minute-by-minute appointment.

Saturday Delivery (on request)

Saturday delivery is available on request (additional charge).

• Order cut-off: 11:00am on the Wednesday prior to delivery.
• Prices start from £60.

Please call us before ordering so we can confirm availability and pricing for your postcode: 015396 20210.

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Local Delivery (our own vehicles)

We offer a dedicated local delivery service with our own vehicles and drivers to customers in:

• South Cumbria

• North Lancashire

• North Yorkshire

Some of the postcodes covered are: CA10, CA11, CA16, CA17, DL8, DL11, LA1, LA2, LA5, LA6, LA7, LA8, LA9, LA10, LA11, LA12, LA21, LA22, LA23.

This includes delivery by our own vehicles and drivers for a more flexible and personalised service.

If you're unsure whether your address is included, call us on 015396 20210.

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Smaller Item Deliveries (parcels)

Small items such as firelighters and accessories may be delivered by a parcel courier or Royal Mail.

• Tracking details are sent when your parcel is dispatched.
• Delivery times may differ from pallet delivery options.

Postcodes & delivery eligibility

Free Standard and Express delivery at checkout applies to most UK mainland postcodes.

Online checkout delivery is not available for:
• BT postcodes (Northern Ireland)
• GY9 (Alderney & Sark)
• Any address outside of the UK

If your postcode is not accepted at checkout, or you need help placing an order:
• Call: 015396 20210
• Email: sales@dawsonsfuels.co.uk

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Delivery Access Requirements (please read before ordering)

To ensure a smooth delivery, please check the following:

Vehicle Access

Our delivery trucks are typically the size of a large dustbin lorry (18‑tonne vehicles). If access is restricted, you may request a smaller 7.5‑tonne vehicle, but please note:

• Not all depots have 7.5t vehicles.

• 7.5t vehicles can only unload pallets up to 750kg.

• If we don’t believe that a successful delivery can be made to your property, your order will be cancelled and your money will be refunded.

Surface Requirements

• The vehicle must be able to park safely on a solid, level surface.

• Delivery cannot be made on steep slopes, gravel, soft ground, or uneven surfaces.

• The pallet truck cannot be used on grass or loose gravel.

If you have concerns about access, please contact us before ordering so we can advise.

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Kerbside Delivery Explained

All palletised deliveries are classed as kerbside, which means:

• Deliveries are made to your kerb, driveway entrance, or nearest accessible point.

• Our drivers will do their best to place the pallet where you want it, but for safety and insurance reasons, they are strictly limited to kerbside delivery if the surface isn't suitable.

• Drivers will always help where it is safe and practical, but cannot move pallets over uneven or unsafe ground.

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Delivery Confirmation & Tracking

Once your goods have been dispatched:

• You will receive a tracking email.

• For timed or specific delivery arrangements, please contact us and we will do our best to accommodate.

1. Order placed and confirmed by email
2. Order dispatched
3. Tracking details emailed
4. Delivery completed (kerbside / nearest safe access point)
5. Inspect and note any issues on arrival

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Inspecting Your Delivery

When your delivery arrives:

1. Inspect the pallet and items before signing.

2. If there is any visible damage, please note it on the driver’s paperwork.

3. If goods are severely damaged, you may refuse the delivery.

This helps us resolve any issues quickly.

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Unsigned / “Leave Safe” Delivery

If you arrange a 'Leave Safe' delivery (leaving the pallet without a signature), Dawsons Fuels cannot be held liable for the condition of the pallet or its final resting location once delivered.

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Failed or Refused Deliveries

If a delivery cannot be completed due to:

• Incorrect or incomplete address information,

• Unsafe delivery conditions,

• No one being available to receive the delivery (where required), or

• Access restrictions that were not disclosed,

…then the order may be returned to us. In these cases:

• A refund will be issued minus all haulage charges incurred.

Please ensure you provide accurate information and confirm access suitability before ordering.

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Need Help?

We're here to help you choose the right delivery method.

📞 Call us: 015396 20210
📧 Email: sales@dawsonsfuels.co.uk

If you have any questions about your delivery, our team is always happy to assist.