Welcome to our Delivery Information page. We aim to provide fast, reliable and convenient delivery options for all customers across the UK. Below you’ll find a clear breakdown of our services, what to expect, and how to prepare for your delivery.

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At a Glance

• Free Standard Delivery: On your selected delivery day to most UK postcodes..

• Express Delivery: Next working day when ordered before 11:00am, Mon–Thu.

• Saturday Delivery: Available on request, additional fees apply.

• Local Delivery: South Cumbria, North Lancashire & North Yorkshire.

• Kerbside Delivery: All palletised orders delivered to the safest accessible location.

If you’re unsure which delivery option suits you, contact our team on 015396 20210.

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Delivery Options

Free Standard Delivery (Palletised Orders)

Most UK postcodes are eligible for free standard delivery on your selected delivery date.

Your order will be delivered using a national pallet network Courier. Once dispatched, you will receive tracking information via email.

Key points:

• Delivery is Monday–Friday, excluding Bank Holidays. 

• You choose your delivery date when you place your order.

• Deliveries take place between 8:00am and 6:00pm.

• Deliveries are kerbside or to the nearest safe access point.

• You will receive an email confirming your order once it has been placed.

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Express Delivery

Need your fuel in a hurry? Choose Express Delivery at checkout.

Next Day Delivery - additional charges apply

• Orders placed before 11:00am (Mon–Thu) are delivered the next working day.

• Orders placed after 11:00am will be dispatched on the following working day.

• Orders placed before 11:00am on a Friday will be delivered on Monday.

• Orders placed after 11:00am on Friday, or on the weekend will be delivered on Tuesday.

AM or PM Delivery - additional charges apply

• An AM or PM delivery slot can be selected on the payment screen when checking out.

• An additional fee is charged for this service.

Saturday Delivery

Saturday delivery is available on request. Orders for a Saturday delivery need to be placed by 11am on the Wednesday prior to delivery. Prices start from £60 for this service.

Please call our team before ordering so we can confirm availability.

Please note: All express deliveries are subject to stock availability and network capacity.

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Local Deliveries

We offer a dedicated local delivery service to customers in:

• South Cumbria

• North Lancashire

• North Yorkshire

Some of the postcodes covered are: CA10, CA11, CA16, CA17, DL8, DL11, LA1, LA2, LA5, LA6, LA7, LA8, LA9, LA10, LA11, LA12, LA21, LA22, LA23.

This includes delivery by our own vehicles and drivers for a more flexible and personalised service.

If you're unsure whether your address is included, call us on 015396 20210.

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Smaller Item Deliveries

Small items such as firelighters and accessories may be delivered by courier or Royal Mail.

You will receive tracking details once your items have been dispatched.

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Delivery Access Requirements

To ensure a smooth delivery, please check the following:

Vehicle Access

Pallet deliveries typically use 18‑tonne vehicles. If access is restricted, you may request a smaller 7.5‑tonne vehicle, but please note:

• Not all depots have 7.5t vehicles.

• 7.5t vehicles can only unload pallets up to 750kg.

• If we don’t believe that a successful delivery can be made to your property, your order will be cancelled and your money will be refunded.

Surface Requirements

• The vehicle must be able to park safely on a solid, level surface.

• Delivery cannot be made on steep slopes, gravel, soft ground, or uneven surfaces.

• The pallet truck cannot be used on grass or loose gravel.

If you have concerns about access, please contact us before ordering so we can advise.

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Kerbside Delivery Explained

All palletised deliveries are classed as kerbside, which means:

• Deliveries are made to your kerb, driveway entrance, or nearest accessible point.

• Our drivers will do their best to place the pallet where you want it, but for safety and insurance reasons, they are strictly limited to kerbside delivery if the surface isn't suitable.

• Drivers will always help where it is safe and practical, but cannot move pallets over uneven or unsafe ground.

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Delivery Confirmation & Tracking

Once your goods have been dispatched:

• You will receive a tracking email.

• For timed or specific delivery arrangements, please contact us and we will do our best to accommodate.

 

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Inspecting Your Delivery

When your delivery arrives:

1. Inspect the pallet and items before signing.

2. If there is any visible damage, please note it on the driver’s paperwork.

3. If goods are severely damaged, you may refuse the delivery.

This helps us resolve any issues quickly.

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Unsigned / “Leave Safe” Delivery

If you arrange a 'Leave Safe' delivery (leaving the pallet without a signature), Dawson’s Fuels cannot be held liable for the condition of the pallet or its final resting location once delivered.

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Failed or Refused Deliveries

If a delivery cannot be completed due to:

• Incorrect or incomplete address information,

• Unsafe delivery conditions,

• No one being available to receive the delivery (where required), or

• Access restrictions that were not disclosed,

…then the order may be returned to us. In these cases:

• A refund will be issued minus all haulage charges incurred.

Please ensure you provide accurate information and confirm access suitability before ordering.

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Need Help?

We're here to help you choose the right delivery method.

📞 Call us: 015396 20210
📧 Email: sales@dawsonsfuels.co.uk

If you have any questions about your delivery, our team is always happy to assist.