We use a 3rd party courier for all national deliveries, therefore we can deliver nationwide. We will deliver as many of the local orders ourselves.

Saturday deliveries can be arranged, but they are expensive.

An order for a Saturday delivery would need to be placed by 12 noon on the Wednesday before.

The minimum additional cost is £60 and varies depending on location.

Saturday deliveries can't be arranged online. You would need to call us on 015396 20210 to book this service.

Yes, we can arrange for your delivery to be made in the morning or the afternoon for an additional charge of £15.

To do this you will need to call us on 015396 20210.

Deliveries are made at any time between 8:00am and 6:00pm.

Morning and afternoon deliveries can be arranged at an additional fee.

Please contact us for a quote.

The truck delivering your order will be the size of a refuse truck. They are roughly 3 metres wide, 10 metres long and 3.5 metres high. If a vehicle of this size cannot get to your property please let us know and we can arrange for a smaller truck to make the delivery. There will be an additional charge for this.

The cost of delivery is included in the price of the product for 95% of UK properties. However, some postcodes will incur a delivery surcharge.

Delivery is made using a wagon with a tail lift at the back. The delivery driver will deliver the pallet as close to where you want it as possible, however it is at the drivers discretion.

They will use a pump truck to move the pallet, but these can only be used on smooth flat surfaces with no gradient.

They cannot move the pallets on rough surfaces such as gravel.

Economy deliveries take up to 72 hours from the day they are dispatched from our depot.

Yes. We have a fleet of different sized vehicles for our local deliveries. Please call us to discuss your requirements.

If you would like to collect your order you can. Please email or call us first to let us know which product you are interested in and when you would like to collect it.

Please be careful when entering your details. It is very easy to get your details entered incorrectly.

One of the main reasons for cards being rejected is that they can be registered to a different address than the one where you have asked the delivery to be made to.

To prevent this from happening please make sure that you enter both the delivery address and the registered card address when checking out.

When you have placed and paid for an item through the website you should receive an email within a few minutes. You will also receive an email once the item you have ordered has been dispatched from us.

If you haven't received any emails please contact us at sales@dawsonsfuels.co.uk and we will do our best to help. The main reasons for the emails not getting through are:

* The emails have been directed into your spam / junk folders - please add sales@dawsonsfuels.co.uk to your address book to prevent this from happening.

* When checking out, the email address has been entered incorrectly.

We believe that the kiln dried logs offer excellent value for money. They are more consistent in size and length, which makes for easier storage and easier re-fuelling of your stove or fire.

They are consistently dry therefore you can burn them straight away. There is no seasoning required. The crates that the logs are delivered in have been hand stacked. This leaves fewer air gaps, so you end up with much more wood for your money when compared to a tote bag.

We would recommend using either manufactured solid fuels or any of our Ready to Burn kiln dried logs or heat logs.

The manufactured solid fuels / smokeless fuels will give a longer burn time than wood based products, but will be harder to get going.

Wood based products will be easier to light, but won't last as long.

The manufactured fuels all have different ingredients. Usually, but not always they will contain anthracite, house coal, petroleum coke and a binder, which is quite often molasses.

All of the manufactured solid fuels / smokeless fuels we sell are Ready to Burn approved and have a sulphur content of 2% or less.

We will accept returned goods within 7 days of delivery. The products must be returned in their original packaging and condition.

There will be a charge for returning the order to cover the cost of delivery and this will vary depending on your location. It is usually around £70.

This will depend upon many factors, such as the appliance the fuel is used on and the amount of draught you get from your chimney.

Many stove manufacturers will suggest certain products for their appliances.

If you need any advice please call us on 015396 20210 and we will be more than happy to help.

Wood should not be sold be weight as there is a vast difference in weight between seasoned and unseasoned wood. Seasoned wood should have less than 30% moisture content whereas unseasoned wood will have around 50% moisture.

You may think you are getting more wood for you money if you bought by weight, but in fact you are paying extra for water.

This is why wood should always be sold by volume.

From the 1st May 2021, the sale of house coal in pre-packed bags was banned when new legislation from the Government's Clean Air Strategy became law.

From 1st May 2023 the sale of house coal in the traditional 50kg open sacks was banned.

The ban is on the sale of coal, but not the use. If you have stocks of pre-packed house coal, you can still burn it and you would not be breaking the law.

We have many suitable cleaner alternatives to house coal and they can be seen in our stove fuel section of the website.

All Approved Coal Merchant Scheme have to follow a consumer charter and follow the coal trade code. We adhere to the following rules:-

• Supply good quality Coal and Smokeless Fuel correctly described.
• Ensure that packed fuels are marked with the maximum information.
• Ensure that employees have a basic knowledge of the Retail Coal Trade.
• Supply suitable fuels for particular appliances
  Investigate all consumer complaints promptly.
• Display a detailed and up-to-date price list.
• Trade in a manner compatible with the good repute of the Retail Coal Trade.
• Make customers aware of the danger of carbon monoxide poisoning from burning fossil fuels and how they can obtain information to protect themselves.