Contact Us to get quick help with orders, delivery, product choice, or anything else related to Dawsons Fuels. Whether you are ordering kiln-dried logs, smokeless fuel, heat logs, biomass pellets, or fireside essentials, our team is here to make sure you get the right product and the right delivery option for your needs.

If you have a question before buying please contact us, we can advise on the best fuel for your appliance, typical burn characteristics, and storage tips to keep your fuel performing at its best. We can also help you decide between pallet and parcel delivery, explain what kerbside delivery means, and confirm any access considerations if your property has narrow lanes, steep drives, or limited turning space.

Sharing a few details such as your postcode, the type of stove or fire you have, and whether you prefer a one-off order or regular supply will help us respond faster and more accurately.  For existing orders, please include your order number and the name and postcode used at checkout, along with a brief summary of what you need help with. This allows us to locate your order quickly and provide an update on dispatch, tracking, or delivery scheduling.

If you have received a delivery and something is not as expected, please let us know as soon as possible and, where helpful, include photos of the item and any labels. We will always aim to resolve issues promptly and fairly.
Contact Us for trade enquiries, bulk requirements, or repeat orders as well. If you are a business customer, holiday let, hospitality venue, or site user, we can discuss the most practical supply options, storage considerations, and the fuel formats that best match your usage pattern. We can also advise on seasonal availability and the most cost-effective ways to order.

If you are local to Sedbergh and prefer to speak to someone in person, our Cash & Carry option may suit you for top-ups and quick collections. For everything else, send us a message and we will get back to you as soon as we can during opening hours. Contact us is the simplest way to ensure you receive clear, accurate guidance and the support you need.