FAQs
Are these logs kiln-dried / Ready to Burn (under 20% moisture)?
Yes. These are kiln-dried logs intended for cleaner, more efficient burning. Where stated on the product page, they meet Ready to Burn requirements (typically under 20% moisture). Lower moisture helps logs light more easily, burn hotter, and produce less smoke than wet firewood.
What do I receive — nets, bags, or boot bags, and how many?
You will receive the exact pack format and quantity shown on the listing (for example: nets of logs, 22L bags, or 60L boot bags). This palletised format is ideal if you want easy handling, tidy stacking, and predictable re-ordering for your wood burner or multi-fuel stove.
How much wood is included on the pallet?
The listing details show the total pack count (e.g., 42 nets / 64 bags / 24 boot bags) and the pack size (litres) where applicable. Use those figures to compare products like-for-like, or to estimate how long your supply will last based on your normal burn rate.
How is this delivered (pallet courier) — is it kerbside?
These products are delivered via pallet courier (kerbside delivery). The driver will deliver to the nearest safe point they can reach with a pallet truck, typically the kerbside or driveway entrance rather than inside a property. Delivery options and any postcode surcharge are calculated at checkout.
What access do I need for pallet delivery?
Pallet delivery works best with firm, level access. Steps, steep slopes, loose gravel, or narrow entrances can prevent a pallet truck from reaching your preferred drop point. If you’re unsure about access at your address, contact us before ordering and we’ll advise.
How should I store nets/bags/boot bags after delivery?
Store your palletised packs under cover and off damp ground (garage, shed, or log store). Even kiln-dried logs can re-absorb moisture if left exposed, so keeping them dry helps maintain easy lighting and clean burning.