FAQs
Can I use smokeless fuel in a Smoke Control Area?
In many areas, yes — but rules vary by location and appliance. Always check your local Smoke Control requirements and only use fuels that are authorised for domestic use where required. If you’re unsure, contact us and we’ll help you choose the most suitable option.
What does “Ready to Burn” (MSF code) mean?
“Ready to Burn” means the fuel has been certified under the Woodsure scheme and has a registered MSF code. It confirms the fuel meets standards for efficient, cleaner burning and helps you buy with confidence. You’ll find the MSF code for each product in the Specification section.
Which smokeless fuel is best for overnight burning?
For longer burn times, choose a fuel designed for a slower, steadier burn in enclosed appliances (multi-fuel stoves). Build a strong ember base first, add fuel gradually, then reduce airflow in stages for steady heat. Always follow your appliance manufacturer guidance.
How do I light smokeless fuel properly?
For best results:
- Light firelighters and dry kindling (or a small amount of kiln-dried wood) to create a hot ember base.
- Add smokeless fuel gradually — don’t smother the flames.
- Keep airflow higher until fully glowing, then reduce airflow in stages to maintain steady heat.
What does “pallet delivery (kerbside)” mean and what access is needed?
Pallet deliveries are kerbside/nearest safe access point. The driver uses a pallet truck and will deliver to the closest safe accessible location (typically kerbside or driveway entrance, not inside a property). You’ll need clear access for a delivery vehicle and a flat, solid surface (tarmac/concrete is best). Pallet trucks can’t operate over steps, steep slopes, grass, soft ground or loose gravel.
How should I store smokeless fuel?
Store bags in a dry place, under cover, and off the ground where possible. Keeping fuel dry helps it light more easily, burn more efficiently and reduce smoke.